Frequently Asked Questions
Zen Coutoure is your one-stop fashion store with a multi-category direct sale platform that specializes in trends.
Zen Coutoure cooperate with suppliers that directly offers best styles online to meet your fashion demands!
You can purchase any styles and enjoy the reliably low cost with the highest quality.
You will enjoy the flexible quantity & price intervals, one-order mixed batch and one-time shipping cost.
Zen Coutoure is establishing and improving the membership system which aims to make you save more and earn at the same time.
Usually, the apparel has XXS - 8XL (Regular Size and Plus Size) . Below is the approximate size chart for your reference :
【F】= One Size fits all.
Please read each style’s Product Description before purchase.
If you want to know the specific size of product, please view our Product Description and corresponding product’s size guide.
Furthermore, the shipping time varies from country to country. Above example just for your reference. In case of irresistible factors (bad weather, special festivals, etc.) the shipping time maybe postponed correspondingly. Please note.
Standard Shipping Company obliges us to each package under 2KG. So when your order estimated weight >= 2KG, only Priority Shipping is available.
Address with "PO.BOX" cannot support priority shipping.
Warm Tips: During holidays or festivals, order handle and delivery times will be extended accordingly. In order not to affect your sales plan, please arrange your purchase plan accordingly .
The Zones we're in services
|
Zone No. |
Countries |
Priority Shipping |
Standard Shipping |
|
9P |
Albania, Argentina, Armenia, Bangladesh, Bosnia and Herzegovina, Brazil, Chile, Colombia, Costa Rica, Dominica, Niger, Dominican Republic, Ecuador, Fiji, Peru, El Salvador, Georgia, Guatemala, Lebanon, Honduras, Kazakhstan, Kyrgyzstan, Serbia, Madagascar, Maldives, Montenegro, Nigeria Morocco, Nicaragua, Panama, Puerto Rico, Romania, SanMarino, Seychelles, Venezuela South Africa, Swaziland, Tunisia, Uzbekistan, |
yes |
no |
|
9S |
Russia |
no |
yes |
|
9PS |
Pakistan, Sri Lanka, Ukraine |
yes |
yes |
|
8P |
Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar ,United Arab Emirates |
yes |
no |
|
8S |
Saudi Arabia |
no |
yes |
|
8PS |
Israel, Turkey |
yes |
yes |
|
7P |
Andorra,Bulgaria,Cyprus, Estonia,Greece,Iceland,Latvia,Liechtenstein, Lithuania,Malta, Monaco, Slovakia |
yes |
no |
|
7PS |
Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Spain, Hungary, Ireland, Luxembourg, Netherlands, Italy, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland, United Kingdom |
yes |
yes |
|
6PS |
United States ,Canada, Mexico, |
yes |
yes |
|
5P |
New Zealand |
yes |
no |
|
5PS |
Australia |
yes |
yes |
|
4P |
Brunei, Indonesia, Philippines |
yes |
no |
|
4PS |
Malaysia, Singapore, Thailand |
yes |
yes |
|
3PS |
Japan |
yes |
yes |
Furthermore, the shipping time varies from country to country. Above example just for your reference. In case of irresistible factors (bad weather, special festivals, etc.) the shipping time maybe postponed correspondingly. Please note.
Your local customs duties and taxes are not included in our services.
When you import some products, it should be charged some custom taxes fees. This depends on your local customs policy. Which you paid with the order is the shipping fee from our warehouse to your destination country.
The value we report to custom, you just need to pay the X% of the reported value as clearance and taxes. Regarding "X%" [how many percent] is also depending on your local customs policy.
No matter as a seller or a buyer, both of us should comply with it.
Please complete the payment within 24 hours after placing the order.
In case of timeout, please back to the Cart and repay it. You can check the order history on App(Android / iOS) or Website after receiving your parcels.
Operation procedures of your order-
Our Warehouse Operation Department will take 2-4 business days (depends on your order’s quantity) to handle and prepare your orders.
-
You can track the order's progress on the App(Android / iOS) or Website .
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The logistics tracking number will be uploaded once the parcel left.
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Your order is being processed and running to you soon!
We provide 30-days free after-sales service for all the orders.
Starting with the date of the signed off the order from the logistics company.
-
In case of any products’ quality or damage issues, refund or free return will be supplied without any costs.
-
In case of the order did not arrive not due to factors related to the customer, Refund or free return will be supplied without any costs. (For example of the factor related to the customer: the wrong shipping address was provided).
-
If there is the item out of inventory before shipment, our system will automatically refund to your payment account. You can track your order progress from Order History.
Packages that cannot be delivered or lost due to the following reasons will not be covered by the free after-sales service. (And customers cannot get in touch via email, phone, social media)
1. The delivery address provided by the customer is not accurate.
2. The consignee phone is always unanswered
3. The customer requested that the package be left in the garage or outside the door without signing.
Warm Tips: Zen Coutoure is a multi-category direct sale platform that specializes in server for online and offline buyers, retailers, resellers. For non-product quality issues, returned orders would not be accepted.
All items will be separately packaged. The greatest advantage of fashion jewelry is rich style and low price. Shiny can be maintained appropriately if used properly. Please read the following tips:
-
Avoid Chemicals and water
-
Avoid sweat
-
Take it off while sleeping
-
Clean with soft cloth
-
Sealed and separate Storage
All pictures were taken in kind, nevertheless, the slight color difference is unavoidable due to shooting or light exposure, or display factors, it is not quality issue, please in kind prevail.
About Size-
Please refer to the size chart attached to select the size. Do not select directly according to your habits.
-
The size may have 2-3cm error due to manual measurement. Please note in advance.
-
Children's clothing size on our platform is unified according to age. For specific measure, please refer to the size guide attached in product details.
All goods will be inspected at least twice by quality control inspectors before shipment. We can confirm that every product is brand new and never tried on. The following situations cannot be regarded as a quality issue:
-
Slight stain or dust which can be removed by washing
-
Short thread ends
-
Wrinkles due to folding and packaging
If you can't find the products you want, or if you have any suggestions and just for a quick question and inquiry, here our contact page link: https://zencoutoure.com/pages/contact-us
Welcome to Zen Coutoure! Please read this Terms of Service agreement before getting started. Because it is such an important contract between us and you.