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Below FAQ are some common concerns of our clients before purchasing, if you have other questions, please just send it to [email protected]

Zen Coutoure is your one-stop fashion store with a multi-category direct sale platform that specializes in trends.

Zen Coutoure cooperate with suppliers that directly offers best styles online to meet your fashion demands!

You can purchase any styles and enjoy the reliably low cost with the highest quality.

You will enjoy the flexible quantity & price intervals, one-order mixed batch and one-time shipping cost.

Zen Coutoure is establishing and improving the membership system which aims to make you save more and earn at the same time.

Usually, the apparel has XXS - 8XL (Regular Size and Plus Size) . Below is the approximate size chart for your reference :

【F】= One Size fits all.

If you want to know the specific size of product, please view our Product Description and corresponding product’s size guide.

Furthermore, the shipping time varies from country to country. Above example just for your reference. In case of irresistible factors (bad weather, special festivals, etc.) the shipping time maybe postponed correspondingly. Please note.

 

Standard Shipping Company obliges us to each package under 2KG. So when your order estimated weight >= 2KG, only Priority Shipping is available.

Address with "PO.BOX" cannot support priority shipping.

The Zones we're in services

Zone No.

Countries

Priority Shipping

Standard Shipping

9P

Albania, Argentina, Armenia, Bangladesh, Bosnia and Herzegovina, Brazil, Chile, Colombia, Costa Rica, Dominica, Niger, Dominican Republic, Ecuador, Fiji, Peru, El Salvador, Georgia, Guatemala, Lebanon, Honduras, Kazakhstan, Kyrgyzstan, Serbia, Madagascar, Maldives, Montenegro, Nigeria Morocco, Nicaragua, Panama, Puerto Rico, Romania, SanMarino, Seychelles, Venezuela South Africa, Swaziland, Tunisia, Uzbekistan,

yes

no

9S

Russia

no

yes

9PS

Pakistan, Sri Lanka, Ukraine

yes

yes

8P

Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar ,United Arab Emirates

yes

no

8S

Saudi Arabia

no

yes

8PS

Israel, Turkey

yes

yes

7P

Andorra,Bulgaria,Cyprus, Estonia,Greece,Iceland,Latvia,Liechtenstein, Lithuania,Malta, Monaco, Slovakia

yes

no

7PS

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Spain, Hungary, Ireland, Luxembourg, Netherlands, Italy, Norway, Poland, Portugal, Slovenia, Sweden, Switzerland, United Kingdom

yes

yes

6PS

United States ,Canada, Mexico,

yes

yes

5P

New Zealand

yes

no

5PS

Australia

yes

yes

4P

Brunei, Indonesia, Philippines

yes

no

4PS

Malaysia, Singapore, Thailand

yes

yes

3PS

Japan

yes

yes

 

Furthermore, the shipping time varies from country to country. Above example just for your reference. In case of irresistible factors (bad weather, special festivals, etc.) the shipping time maybe postponed correspondingly. Please note.

Your local customs duties and taxes are not included in our services.

When you import some products, it should be charged some custom taxes fees. This depends on your local customs policy. Which you paid with the order is the shipping fee from our warehouse to your destination country.

The value we report to custom, you just need to pay the X% of the reported value as clearance and taxes. Regarding "X%" [how many percent] is also depending on your local customs policy.

No matter as a seller or a buyer, both of us should comply with it.

Please complete the payment within 24 hours after placing the order.

In case of timeout, please back to the Cart and repay it. You can check the order history on App(Android / iOS) or Website after receiving your parcels.

Operation procedures of your order
  1. Our Warehouse Operation Department will take 2-4 business days (depends on your order’s quantity) to handle and prepare your orders.

  2. You can track the order's progress on the App(Android / iOS) or Website .

  3. The logistics tracking number will be uploaded once the parcel left.

  4. Your order is being processed and running to you soon!


We provide 30-days free after-sales service for all the orders.

Starting with the date of the signed off the order from the logistics company.

  • In case of any products’ quality or damage issues, refund or free return will be supplied without any costs.

  • In case of the order did not arrive not due to factors related to the customer, Refund or free return will be supplied without any costs. (For example of the factor related to the customer: the wrong shipping address was provided).

  • If there is the item out of inventory before shipment, our system will automatically refund to your payment account. You can track your order progress from Order History.

Packages that cannot be delivered or lost due to the following reasons will not be covered by the free after-sales service. (And customers cannot get in touch via email, phone, social media)

1. The delivery address provided by the customer is not accurate.

2. The consignee phone is always unanswered

3. The customer requested that the package be left in the garage or outside the door without signing.


About Fading

All items will be separately packaged. The greatest advantage of fashion jewelry is rich style and low price. Shiny can be maintained appropriately if used properly. Please read the following tips:

  • Avoid Chemicals and water

  • Avoid sweat

  • Take it off while sleeping

  • Clean with soft cloth

  • Sealed and separate Storage

About Color Difference

All pictures were taken in kind, nevertheless, the slight color difference is unavoidable due to shooting or light exposure, or display factors, it is not quality issue, please in kind prevail.

About Size
  • Please refer to the size chart attached to select the size. Do not select directly according to your habits.

  • The size may have 2-3cm error due to manual measurement. Please note in advance.

  • Children's clothing size on our platform is unified according to age. For specific measure, please refer to the size guide attached in product details.

About Quality

All goods will be inspected at least twice by quality control inspectors before shipment. We can confirm that every product is brand new and never tried on. The following situations cannot be regarded as a quality issue:

  • Slight stain or dust which can be removed by washing

  • Short thread ends

  • Wrinkles due to folding and packaging

If you can't find the products you want, or if you have any suggestions and just for a quick question and inquiry, here our contact page link: https://zencoutoure.com/pages/contact-us

Welcome to Zen Coutoure! Please read this Terms of Service agreement before getting started. Because it is such an important contract between us and you.


The Terms and Service page: https://zencoutoure.com/policies/terms-of-service
The Terms and Service page: https://zencoutoure.com/policies/privacy-policy
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